United Star Logistics

Terms & Conditions

Please read carefully our Terms of Shipping as it may have changed recently.
By placing an Order, you authorize Ship Overseas, Inc. to act as authorized agent for export control, U.S. Customs, and Census Bureau purposes to transmit such export information electronically that may be required by law or regulation in connection with the exportation or transportation of any goods on behalf of said U.S. Principal Party in Interest. The U.S. Principal Party in Interest certifies the necessary and proper documentation to accurately transmit the information electronically is and will be provided to the said Authorized Agent.

LICENSING

Ship Overseas, Inc. is a licensed and bonded U.S. OTI – Ocean Transportation Intermediary and a licensed U.S. NVOCC – Non Vessel Operating Common Carrier, International Shipping Company. Copy of our OTI and NVOCC licenses with a proof of financial responsibilities (surety bond) may be furnished upon request.

GENERAL

All information published on our website including shipping rates obtained in quotes, are subject to change without notice. All texts, references and links should be considered only as suggestions, based on our working experience in the sea freight shipping industry. We do not guarantee its accuracy in all circumstances, and it cannot be considered as official shipping procedures in all situations. We cannot guarantee that our website is free from typos either in the text content, numbers in the shipping rates, charges etc. If a consumer (thereafter shipper, you, client, customer, he, she) is faced with a misunderstanding or error, we will do our best to resolve the issue in a timely manner.

COMMUNICATION

In our business practice, email is considered as a mandatory method of communication with our customers. It is the customer’s responsibility to provide correct contact email on the sea freight shipment, both at the origin and destination. Failure of receiving our email for any reasons may result in the sea freight shipment delay and/or extra charges and/or other difficulties. If our client does not receive our email as expected, then it is the client’s responsibility to contact us in order to find a reason for not receiving the email.

PICKUPS AND LINE HAUL

Pickup rates depend on the type of pickup site and commodity type. Line haul shipping charge depends on the commodity type as well. When shipper requests a quote/booking he/she must select proper type of pickup site and commodity type. Selection of incorrect type of pickup site and commodity type may result in changing the shipping price. The pickup will be done as close as possible to the residence or dealership as possible.

PAYMENT TERM AND RETURN POLICY

Typically payment term is due in full within 5 (five) calendar days from the time of issuing our invoice by email. However, if agreed in writing in advance, payments terms may vary depending on the type of shipping service and shipper’s credit with us.

In our business practice, email is considered as a mandatory method of communication with our customers. All freight invoices are issued via email. If for any reason you do not receive our invoice by email as expected, then it is your responsibility to contact us in order to find the reason why you did not receive the email.

PROCESSING OCEAN FREIGHT SHIPMENTS UPON A COPY OF CHECK OR MONEY ORDER

In order to accelerate an ocean freight shipment, we may proceed with an ocean freight shipment upon receipt of a scanned or faxed copy of a check, money order, or wire transfer receipt. Shipper may fax or email a copy of the check to us. We will confirm receipt of the copy by email. This copy can be considered to be the payer’s authorization for electronic funds transfer. In the event of a delay in receiving the original check or money order by mail, typically later than 5 (five) calendar days after receiving the copy, we reserve the rights to process the funds transfer based on the amount and payer’s bank info provided in the copy of the check or money order.

CANCELLATION OF SERVICE AND REFUNDS.

Any cancellation of service is subject to a $300.00 cancellation fee. (For all orders shipping FROM Europe TO the USA, the cancellation fee is $500)
After a direct international ocean freight carrier has processed a shipment and the shipment cannot be returned to the shipper, i.e. cargo is on the way to the destination: consolidated in the container, entered in international ocean carrier’s container yard or pier to be loaded aboard a vessel etc a refund cannot be provided. If the shipment is canceled prior to a direct international ocean freight carrier providing service per above, any outstanding charges will be charged for before any refund may be applicable, i.e. filing/booking fees, transport, repair or related charges, storage etc.